Terms and Conditions
These Terms and Conditions explain the rules for using 19 Rich Casino, including account registration, wagering, payments and responsible gambling. Please read them carefully before using our website or services.
1. Acceptance and eligibility
By accessing 19 Rich Casino or creating an account, you confirm that you have read, understood and agreed to these Terms and Conditions, our Privacy Policy, and any specific rules or terms displayed for a game, promotion or payment method. If you do not agree, you must not use the website.
You must be at least 18 years old, or the higher minimum age required by the laws that apply to you. You must also be legally permitted to access and use online gambling services in your location. You are responsible for checking the rules that apply in Australia and your state or territory before registering or depositing.
We may refuse registration, restrict access or close an account where required by law, regulation, security procedures or our internal policies. You must provide accurate, complete and current information and update it when details change.
2. Accounts and responsible use
You may hold only one personal account unless we approve otherwise in writing. Your account must be used only by you. Keep your username, password and other security details confidential, and contact us promptly if you suspect unauthorised access.
You must not use the website for unlawful activity, fraud, money laundering, cheating, collusion, chargeback abuse or any attempt to interfere with our systems. We may verify your identity, age, address and source of funds. This may include requesting documents before processing withdrawals.
Gambling involves financial risk. Set limits that suit your circumstances and never gamble with money needed for everyday expenses. Account tools may include deposit limits, time-outs, self-exclusion and other safer gambling measures. Contact support if you need help using these tools.
3. Bets, games and promotions
A wager is accepted only when it is recorded in our systems and a confirmation is shown or issued. You are responsible for checking the details of each wager before confirming it. Once accepted, a wager generally cannot be cancelled except where the applicable game rules or these terms allow it.
Game outcomes are determined by the relevant game system and its published rules. If a game is interrupted by a technical error, we may void affected wagers or correct the account balance in accordance with the applicable rules and law. Our records will be treated as the final record of transactions unless you provide evidence of an error.
Promotions, bonuses and free bets may have separate eligibility requirements, expiry dates, wagering requirements, contribution rules and withdrawal restrictions. Those conditions form part of these Terms and Conditions. We may amend or withdraw a promotion where permitted, including where misuse, fraud or an obvious error is identified.
4. Deposits, withdrawals and account closure
Payments must be made using a method held in your name or otherwise authorised for your use. Deposits may be subject to minimum and maximum limits, verification checks and processing times. You should check with your bank or payment provider about any fees, conversion costs or restrictions.
Withdrawals are processed after applicable identity, security and responsible gambling checks. We may return funds to the original payment method where possible or request additional information before payment. You remain responsible for providing correct payment details.
We may suspend or close an account if information is inaccurate, these terms are breached, a payment is reversed, or activity appears unlawful or abusive. Any balance will be handled in accordance with applicable law and these Terms and Conditions. We may also close an account at your request.
5. Website, liability and changes
We aim to keep 19 Rich Casino available and accurate, but access may be interrupted for maintenance, technical faults, security reasons or events outside our reasonable control. You use the website at your own risk and must maintain suitable equipment, internet access and security software.
To the extent permitted by law, we are not responsible for losses caused by your misuse of the website, inaccurate information, unauthorised access resulting from your failure to protect account details, or circumstances outside our reasonable control. Nothing in these terms excludes rights or guarantees that cannot legally be excluded under Australian law.
We may update these Terms and Conditions from time to time. The latest version will be published on this page, with the effective date shown where appropriate. Continued use after an update means you accept the revised terms. Questions or complaints should be directed to 19 Rich Casino customer support through the contact options on the website.