Privacy Policy | 19 Rich Casino

Information we collect

We may collect information that identifies you or can reasonably be linked to you. The information collected depends on how you use 19 Rich Casino and may include your name, date of birth, residential address, email address, telephone number, account details, payment information and transaction history.

We may also collect information about your use of our website and services, such as your IP address, device type, browser, operating system, approximate location, login activity and pages visited. Where required for identity, age, anti-fraud, responsible gambling or regulatory checks, we may request supporting documents or information from authorised verification providers.

How we use personal information

19 Rich Casino uses personal information for legitimate business, legal and operational purposes. This may include creating and managing your account, processing deposits and withdrawals, providing customer support and communicating with you about our services.

Verifying your identity, age and eligibility to use our services.
Processing payments and preventing fraud, money laundering and other unlawful activity.
Monitoring account activity, enforcing our terms and managing responsible gambling requirements.
Improving our website, services, security and customer experience.
Sending service messages and, where permitted, marketing communications that match your preferences.
Meeting legal, regulatory, licensing, tax, dispute resolution and reporting obligations.

You can usually opt out of promotional communications by using the unsubscribe option in the message or by contacting us. You may still receive important operational or legal messages relating to your account.

Sharing and protecting information

We may disclose personal information to companies and professional advisers that help us operate our business. These parties may include payment providers, identity and age verification services, technology and hosting providers, customer support platforms, fraud prevention services, auditors, regulators and government authorities where disclosure is required or permitted by law.

Some service providers may be located outside Australia or may store information overseas. Where this occurs, we take reasonable steps to use suitable safeguards and require providers to handle information securely and only for authorised purposes.

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No website, system or electronic transmission can be guaranteed to be completely secure, so you should keep your account credentials confidential and contact us promptly if you suspect unauthorised activity.

Cookies, retention and access

We may use cookies and similar technologies to keep the website functioning, remember preferences, understand website use, improve performance and support security. You can adjust cookie settings through your browser, although disabling certain cookies may affect available features or account functions.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including account administration, legal obligations, dispute handling, fraud prevention and responsible gambling requirements. When information is no longer required, we may securely delete it, anonymise it or retain it where permitted by law.

Subject to legal exceptions, you may ask for access to personal information we hold about you and request correction of information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding and may charge a reasonable fee where permitted.

Privacy questions and changes

If you have a question, access or correction request, or concern about how we have handled your personal information, please contact 19 Rich Casino through the support details provided on our website. We will review and respond to complaints within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices. The updated version will be published on this page with a revised date where appropriate. By continuing to use 19 Rich Casino after an update, you acknowledge the revised policy to the extent permitted by law.