Responsible Gambling
At 19 Rich Casino, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gambling means understanding the risks, staying in control and only playing with money and time you can afford to lose.
Keep gambling in control
Before you play, decide how much money and time you are comfortable spending. Treat your budget as an entertainment expense and never use money needed for rent, bills, food, savings or other essential costs. Avoid chasing losses by increasing your bets or continuing to play after reaching your limit. A previous win does not guarantee a future win, and every game outcome is independent.
- Set a deposit, spending or loss limit before playing.
- Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
- Keep gambling separate from your everyday financial commitments.
- Never borrow money or sell belongings to fund gambling.
- Do not gamble to recover losses or manage stress.
Tools and account options
You can contact 19 Rich Casino support to ask about the responsible gambling options available for your account. Depending on the service, these may include deposit or loss limits, session reminders, temporary breaks, account closure or self-exclusion. A self-exclusion request is a decision to stop gambling for a chosen period or permanently. Consider using these tools before gambling becomes difficult to manage.
If you request a break or self-exclusion, do not open another account or try to bypass the restriction. Tell someone you trust about your decision and remove gambling apps, bookmarks and promotional messages where possible.
Signs that gambling may be a problem
Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. Warning signs can include hiding gambling activity, feeling restless when trying to stop, thinking about gambling most of the time, borrowing money, missing bills, chasing losses or gambling for longer than planned.
If any of these signs sound familiar, stop playing and seek support as soon as possible. You do not need to wait until a serious problem develops. Speaking with a trusted person or a qualified counsellor can help you understand your options without judgement.
Support in Australia
Free and confidential help is available to people affected by gambling, including family members and friends. In Australia, contact Gambling Help Online or your state or territory gambling support service for advice and counselling. You can also contact Lifeline on 13 11 14 if gambling is affecting your mental wellbeing. If you are in immediate danger, call 000.
19 Rich Casino support can explain account-related options, but it cannot provide clinical counselling or financial advice. For specialist assistance, contact an independent gambling support service.
Age and account safety
Gambling is for adults only. Do not allow anyone under the legal gambling age to access your account or payment methods. Keep your login details private, use suitable device controls and log out when you are finished. If you believe a minor has accessed your account, contact support promptly.